My party made reservations online but when we checked in we were told our rate had increased and that they do not care what the rate was online, "their rates are different from ours online...we don't know what they say online." We showed her the confirmation of the rate and she told us it didn't matter.

Out of the 5 rooms we booked, 3 of them had toilet back-up issues. We called room service and they told us the ONLY plunger in the bldg was on the 3rd floor and they would send someone down with it. They handed it to us and left. The one time someone on staff tried to fix the toilet, they ended up over-flowing it and instead of mopping it up, they took a bath towel and wiped it up, no disinfectant, no soap used.

My bed sheets had cigarette burns/holes in them. The housekeeping used the same dirty mop water from one end of the hall to the next without changing it. This place is just a front for illegal activity and who knows what else is going on. It needs to be shut down!