I booked a room online at a Super8 three weeks in advance of my stay. The morning before my check in, my plans changed, and I called to cancel. I was told my reservation was non-refundable. I did not even set foot in the motel, and they charged my credit card -- even after I spoke with 4 levels of customer service management, all the way up to the Presidential Center.

Apparently the rate I selected online was a special "advance purchase buy." When I called to fight for my refund, I was told that in the fine print upon typing in my credit card info, I agreed to the terms of the rate being non-refundable. I read fine print very carefully, and I never book a non-refundable hotel room. So this was extremely subtle and sneaky. Super8 must be making lots of money off customers like me who end up cancelling and don't know about this. Even worse, when I called to cancel, the front desk person said off to the side they were overbooked! So Super8 was just pocketing my money and still had extra customers.

As a past editor of a travel publication, I know all too well that most smart travel businesses, especially hotels, do the utmost to provide stellar customer care. I was shocked at how much Super8 Motels goes against this norm. I would not recommend anyone book there: their marketing is deceptive, and they will penny-pinch what they can in the name of "policy," disregarding the long-term impact to their business.

Apparently they didn't want to forfeit the 44 bucks for my unused 1-night stay to save potentially thousands of dollars in lost business from me spreading the word...

Usually I like Motel 8 but I dislike the cleaning agents they use across the country. It's very strong and hard on my sinuses.

I love the price, location, and all the things that came with the room.

They made me feel important, respected, and appreciated.

It was very clean, the staff was friendly and efficient.

It is a nice place. It is conveniently located for most purposes.

The place was friendly, clean and convenient.

The location was central to many other sights of the city. The staff was friendly and helpful.

I was in Albuquerque for a federal jury duty and wanted a place near the courthouse. This Super 8 location is surrounded by great places to eat and very convenient fueling stations. The staff was helpful, courteous and funny. The bed was very comfortable.

After a three hour bus ride, it was nice to see a friendly face who greeted me as I walked in the door and asked how I was doing. They have very good customer service.

My stay was just as good as it gets. The overall service was great and the price was reasonable.

There's nothing bad to say here, as I have been using Super 8 for a long time.