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Stony Brook Motel

1 Stars
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167 Parkway   [edit info]
Gatlinburg, TN 37738, United States 865-436-5652 stonybrooklodging.com - see rates
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Stony Brook Motel is located in the heart of Beautiful Downtown Gatlinburg, TN within walking distance of the major attractions. Enjoy a... more »
 
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Hotel Review

1 of 11 reviews
 
A really awful place to stay – Posted Dec 06, 2006
by mandyl  (1 reviews)
   
         
Horrible
28 year old with a luxury budget, traveling for leisure

My mom and I booked this motel thinking we were getting a great deal. However, upon canceling our reservation due to poor reviews, no one would help us cancel at this motel. The man over the phone stated they do not allow cancellations. We checked the policy prior to booking and were told that we could cancel 24 hours in advance. They charged our credit card anyway.

Upon our arrival in Gatlinburg we went to discuss the charges with the manager. The staff at the desk wouldn’t even discuss this matter with us, they stated they had not charged our card and started getting irate. My mom and I left very upset and discouraged. Yet, we were glad we had not stayed in this motel. The site we booked our reservation with stated this motel was one block from downtown, it’s more like one mile, the office had a horrible smell and was not clean at all. The pool was extremely run down and the motel had obviously been let go as far as upkeep goes. I wouldn’t recommend this motel to anyone.

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