My mom and I booked this motel thinking we were getting a great deal. However, upon canceling our reservation due to poor reviews, no one would help us cancel at this motel. The man over the phone stated they do not allow cancellations. We checked the policy prior to booking and were told that we could cancel 24 hours in advance. They charged our credit card anyway.

Upon our arrival in Gatlinburg we went to discuss the charges with the manager. The staff at the desk wouldn’t even discuss this matter with us, they stated they had not charged our card and started getting irate. My mom and I left very upset and discouraged. Yet, we were glad we had not stayed in this motel. The site we booked our reservation with stated this motel was one block from downtown, it’s more like one mile, the office had a horrible smell and was not clean at all. The pool was extremely run down and the motel had obviously been let go as far as upkeep goes. I wouldn’t recommend this motel to anyone.