Staybridge Suites Chantilly - Page 1

I stayed there for 4 days , great experience , staff was great , very clean , nice little extras that were included , ie great hot breakfast , happy hours on the weekdays , overall great experience , would absolutely recommend this hotel.

The Staybridge is Chantilly was great. By far the cleanest hotel I have ever stayed at. The staff was amazing. As I was walking by the lobby, the Asst. Manager, Carl stopped to ask me how my stay was. While we were chatting he noticed my shoelace was untied. Not only did he point it out, but got down and tied it for me. I have never experienced such service. It's like staying at the Ritz Carlton for half the price.

The hotel was very clean and offered everything you could possibly need. However, the staff was just horrible they were the most unhelpful people I have ever met and the management was even worse.

I reserved this hotel with my check card, the room was $89.00 and I stayed one night. The hotel put a $500.00 hold on my card and refused to remove it. They claimed it was for any phone calls I would make. I had to wait the weekend to get a hold of my bank on Monday and have it removed. I ended up stuck in Washington DC with most of my vacation money unavailable. I was told by one clerk to "sleep on it". I accrued $120.00 in overdraft charges from my bank not to mention the aggravation of not being able to use my own money. After six weeks of arguing, I eventually got my money for the fees from the Inter Continental Hotel Corporate office, but the hotel itself refused to do anything.

The location was fine, but it was very difficult to get to the office due to heavy traffic. The hotel was very comfortable, clean, and spacious. I was recommended by a co-worker to stay at Staybridge Suites.