SpringHill Suites by Marriott Newark

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Mediocre 4.9/10 7 reviews
652 Rtes 1 & 9 South, Newark, NJ 07114
Hotel Class: 2 Stars

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Official Contact Information & Amenities

Information
200 rooms, 6 floors, Built 4 years ago (2004), Check In: 3:00 PM, Check Out: 12:00 PM 
Amenities
High-speed Internet in public areas ($), Wireless Internet in public areas ($), Pool (1 indoor), Hot tub, Spa Services, Fitness room, Business center, Free parking 
Room Amenities
Air conditioning, Free wireless Internet, Free high-speed Internet, Cable TV 
Type of Property
All Suite 
Official Phone Number
(973) 624-5300, (888) 287-9400 
Official Website
SpringHill Suites by Marriott Newark 
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Most Recent Top Review

1.0/10
Stay Away
member icon SpringHill Suites @ EWR Horrible Service
Posted Apr 24, 08 by Tatiana626, 1 reviews, 1 is a Top Review 
26 year old woman with a moderate budget, traveling for leisure

This past weeekend my family and I stayed at the Springhill Suites by Marriott @ EWR. From time to time we like to get away from the every day craziness and give us a sense of new scenerie. Plus the kids love utalizing the pool. Know keep in mind we are pretty regulars. For example, we no everyone by first name including the General Manager. For the most part we've never had issues with this hotel and if we had it wasn't that much of a big deal to make an issue of it. Well this past weekend was absolutely horrible. So I wrote out a comment card and ask my daughter to please bring it downstairs and give it to the F/D attendant there. Aside from giving her the note I ask my daughter to ask the attendant to give us 4 additional towels (because the cleaning lady never clean our room). Well my daughter came back but with no towels..I thought not a biggie the attendant was probably extremely busy she'll probably send some up when she has a moment. We never did receive the towels but I wasn't going to make it an issue. Anyway, on Monday, April 21 I sent a email to the General Manager of the hotel (a FYI, letter). Keep in mind the General Manager and I are somewhat friends or at least I thought we where. I was giving him a heads up and what I got was a email sent three days later canceling a future Event Date held at the hotel on May 25th. It wouldn't be such a big deal but I had sent invitations that had already been pre-printed with address, date and time for this event being held at this hotel. And although I tried to resolve this issue he has been reluctant to my understanding. Here's the kicker...The complaint was because the housekeeper did not clean our room as requested. He even went as far as to say that the housekeeper said my husband refused service when indeed was incorrect. Needless to say, we will not be patrons at that hotel any longer!

6 Unbiased Traveler Reviews

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1.0/10
Stay Away
member icon Horrible service
Posted Apr 24, 08 by STPD07083, 1 reviews 
32 year old woman with a moderate budget, traveling for leisure

This past weeekend my family and I stayed at the Springhill Suites by Marriott @ EWR. From time to time we like to get away from the every day craziness and give us a sense of new scenerie. Plus the kids love utalizing the pool. Know keep in mind we are pretty regulars. For example, we no everyone by first name including the General Manager. For the most part we've never had issues with this hotel and if we had it wasn't that much of a big deal to make an issue of it. Well this past weekend was absolutely horrible. So I wrote out a comment card and ask my daughter to please bring it downstairs and give it to the F/D attendant there. Aside from giving her the note I ask my daughter to ask the attendant to give us 4 additional towels (because the cleaning lady never clean our room). Well my daughter came back but with no towels..I thought not a biggie the attendant was probably extremely busy she'll probably send some up when she has a moment. We never did receive the towels but I wasn't going to make it an issue. Anyway, on Monday, April 21 I sent a email to the General Manager of the hotel (a FYI, letter). Keep in mind the General Manager and I are somewhat friends or at least I thought we where. I was giving him a heads up and what I got was a email sent three days later canceling a future Event Date held at the hotel on May 25th. It wouldn't be such a big deal but I had sent invitations that had already been pre-printed with address, date and time for this event being held at this hotel. And although I tried to resolve this issue he has been reluctant to my understanding. Here's the kicker...The complaint was because the housekeeper did not clean our room as requested. He even went as far as to say that the housekeeper said my husband refused service when indeed was incorrect. Needless to say, we will not be patrons at that hotel any longer!

7.0/10
Great
member icon convenient...great for our purposes
Posted Aug 17, 07 by Connie48, 1 reviews 
48 year old woman with a economy budget, traveling for leisure

Our family of 5 was visiting NYC. We drove so we needed parking, space for all of us and the complimentary breakfast was a plus. It was great for our purposes. We were given a key to an occupied room at first but that was quickly rectified. We drove to Newark Penn Station and took the PATH into the city. That worked nicely. Finding the hotel was a challenge. The roads around the airport are very confusing. Our room was clean and comfortable, breakfast was good, the staff were pleasant, we would definitely recommend and stay here again.

3.6/10
Poor
Hotel Review - Posted Aug 15, 06
36 year old woman with a moderate budget, traveling for leisure

My family experienced a problem with redeeming our Marriott Rewards points and the charges that were incurred on our credit card. The staff was very slow in trying to resolve the problem and I had to take charge of the situation to get it resolved.

I am not likely to return to the SpringHill Suites by Marriott Newark.
I would not recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
6.8/10
Good
Hotel Review - Posted Apr 25, 06
60 year old man with a luxury budget, traveling for business

I enjoyed the Spring Hill. It was my first stay at Spring Hill, although I stay frequently at other Marriott brands, and I'll stay at them again.

I am very likely to return to the SpringHill Suites by Marriott Newark.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
5.0/10
Okay
Hotel Review by a traveler from Junction City, OR - Posted Feb 10, 06
54 year old woman with a moderate budget, traveling for leisure

The tourism information employee was not helpful.

I am somewhat likely to return to the SpringHill Suites by Marriott Newark.
I might recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
More Reviews: 12 Next

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