Sohotel Hotel

1. The room was really tiny with hardly enough room to walk around the bed.

2. The bed was definitely one of the least comfortable mattresses I've ever slept on.

3. Terrible tv reception so could hardly even watch the news in the morning.

4. They are undergoing construction so be prepared for noise during the day.

5. There is no elevator so be prepared to climb stairs -- 1 flight to reception and then 1-3/4 to your room.

7. Very limited amenities -- I asked for an iron but they didn't have any at the desk so I'm glad I decided to steam my clothes in the shower because I never received one.

8. Management has no sense of customer service. I had a layover and Detroit and after waiting 4 hours (due to delays) for my connection to New York, I found out the airport was shut down and all flights were canceled. I had to stay in Detroit so I called the Sohotel and they said that would be fine. When I paid for the hotel they charged me for one night since I arrived on the 11th and left on the 12th. I checked my credit card statement and they charged me twice. When I called, they said it's because of their cancellation policy and that was that. I think that since this was out of my control, management should have some type of loyalty or sense of service to their customer and not be so unforgiving.

The location is great, in the heart of Chinatown and Little Italy. The room and service is good, what I miss was coffee/breakfast in the morning and a hotel bar. But you can't have everything.

The Sohotel is an great location one step from little Italy, Chinatown and the Soho

subway, and the shopping area in Broadway street.

We stayed for 5 nights in room with 2 full beds. The room was big, well furnished, the bathroom was new with Italian marble.

The hotel is very clean and the staff was very helpful. The hotel from the outside doesn't look great, but inside has a old European hotel atmosphere.