The front desk was extremely knowledgeable and helpful and saved us both time and money. The girl at the desk who sells Universal tickets, etc., made our trip fantastic through her knowledge and saved us money as well. The 'continental' breakfast was a full breakfast.
This hotel made me feel extravagent: Because (and I am not sure extravagant is the correct word - more like pampered) they provided everything you might expect to find in a more expensive hotel.