Where do I begin? At check-in they tried to pull a fast one. The rate was higher than the original confirmed rate.
Luckily, I caught it at sign-in and had a print out of my confirmed lower rate so it was then honored. The room was extremely small and filthy, with what appeared to be bloody pieces of snot on several walls. The pillows were slightly less comfortable than resting my head on a litter box. There were two pancake-like "pillows" in the room and since it was after 4 pm, no other pillows were available in the entire hotel.
The staff was rude and unaccommodating. It took less than five minutes to realize that we could not possibly stay in this hotel. Upon calling the front desk to complain, we were told that we must pay for the room anyway since we already checked in. Rather than paying twice for a hotel room, we decided to make the best of it and try to "sleep in".
Ironically, sleep was nowhere on the agenda. It was very noisy in the hallway as well as the bed being small and uncomfortable. If we had a rental car, we would have gotten a better night's sleep had we slept in the car. In the morning, upon disputing the charges, the manager made a run for it and hid in her office. The front desk clerk then explained that there was no manager on site and we must return tomorrow to ask them to honor their 100% satisfaction guarantee. The "100% Satisfaction Guarantee" is a huge lie.
The most management and corporate headquarters would do is issue a mere 30% discount. Apparently, they have a 30% satisfaction guarantee. This would have been fine, had I slept 70% of the night. The breakfast choices consisted of a stale muffin or warm juice. Do yourself a favor and sleep at the airport, you'll get a better night's sleep.