There were several softball teams staying at this hotel. I have been making reservations for our team for several years, and this was the worst customer service I have ever come across. The cleaning people were very nice, and the woman who took care of the breakfast was also very nice. But the people who were working the front desk, including the manager were the rudest people I have ever come across. No one from our group gave them a reason to be treated this way. I also heard them speak to other people staying at the hotel the same way.