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Sky Ranch Lodge

1 Stars
 
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1105 Airport Rd   [edit info]
Sedona, AZ 86339, United States +1 928 282 6400 www.skyranchlodge.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Sky Ranch Lodge is Sedonas hidden gem. Located on Airport Mesa at the cliffs edge, Sky Ranch Lodge overlooks downtown Sedona and delivers... more »
 
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average guest rating 2.3 out of 5

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Can be Nice by Lance B. at InsiderPages – Posted Sep 01, 2008
   
         
Okay

You can spend anywhere from $80 here up to $200 depending on what kind of view you want to have. The lodge is nice and the rooms are clean. It's close the action as well.

read full hotel review on Citysearch

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We had to file a complaint with the – Posted Mar 21, 2008
   
         
Horrible

We had to file a complaint with the better business bureau regarding the Sky Ranch Lodge. They have an UNSATISFACTORY record with the BBB. We had so many problems and inconveniences with them, and the supposed "management" could not have cared...

read full hotel review on IgoUgo.com

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0 out of 1 people found this review helpful
Worst Customer Service Experience Eve... – Posted Mar 21, 2008
by hypnotikone  (1 reviews)
   
         
Horrible
26 year old male with a luxury budget, traveling for leisure

We had to file a complaint with the better business bureau regarding the Sky Ranch Lodge. They have an UNSATISFACTORY record with the BBB. We had so many problems and inconveniences with them, and the supposed "management" could not have cared less, actually writing back bold-faced lies in their response to our complaint.

We stayed at the SRL around 02/17/08 and the problems began almost immediately. When we checked into our room with a supposed "Partial View of the Red Rocks" we were sadly disappointed to learn we could only see one good rock from our room. Everything else was blocked by trees. When we complained the SRL responded saying there were only "2 defoliated trees." Please...

The back balconies are not private and we continually had other guests walking back and forth across our balcony. Very disruptive and loud.

After 5 minutes in the shower my girlfriend's shower ran cold and she hurried up to get out. Not knowing she had gotten out from a cold shower I jumped in and was shocked to find no hot water. While the maintenance person came quick, he had to bang around in the bathroom for about 10 minutes only to come out and say that somehow the hot water regulator was turned down lower than usual, possibly by a previous guest. I doubt any guest would have the interest in turning DOWN the hot water. After complaining to management we were given excuse after excuse with not even a single apology. It wasn't their fault according to them. They said they had a "40 gallon instant recovery tank." If that's true then it was defective. Management even had the gall to write to the BBB and say that they had to turn the hot water UP HIGHER THAN NORMAL FOR US! Can you believe that? The maintenance guy himself said it was turned down below normal.

Next, immediately after the maintenance person left, the room smelled of smoke. We came to the conclusion that he lit up a cigarette outside our room. It completely filled up our room with the stench of smoke, and we were already aggravated from having to get out of cold showers. The hotel responded saying that maybe another guest lit up outside our room right after the maintenance left and that the employees follow strict rules on designated smoking areas. I seriously doubt that as late, dark, and cold as it was, and after banging around in our bathroom for 10 minutes that the maintenance person would have taken the time to walk to a "designated smoking area."

As cold as it was in Sedona, all we honestly wanted was to have a nice, hot shower and relax before our Grand Canyon tour the next day. The Sky Ranch Lodge could not deliver. One night manager made excuses when we complained, while the day manager offered us 10% off our bill. The 10% would not even cover the tax we paid on the room and was quite insulting. Why should we pay for a cold shower, a smoke filled room, a deceptive view of "a rock", and a balcony that according to the Sky Ranch Lodge, was a "public facility." We paid for a view that anyone could walk across and see. Honestly the drive up to the hotel had a view a million times better than the room itself. Maybe that's why so many people were walking across our balcony. Maybe their views were just as mundane as ours.

Sky Ranch Lodge: great concept w/ the hotel up on the mesa; however, old outdated rooms, wifi that cuts in and out, cold showers, crappy views in the "partial views," and the worst part of all...customer service that doesn't give a damn. Never again will I visit this place, and I hope that you take the time to read the other complaints about this hotel regarding customer service and other issues and find a nicer hotel in beautiful Sedona. We would have had better service at a Days Inn.

Thanks for taking the time to read this everyone. Good luck if you stay here! You'll need it!

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All Review Photos The Sky Ranch Lodge – Posted Dec 16, 2007
   
         
Okay

All Review Photos The Sky Ranch Lodge is the hotel that time may have forgot. Whilst construction and development continues unabated in the valley below, the Sky Ranch is a modest two-storey motel-like resort that could easily pass as a retirement...

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Jan 21, 2007
   
         
Good
39 year old female with a luxury budget, traveling for leisure

I always stay there when I'm in Sedona.

I am very likely to return to the Sky Ranch Lodge.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Our getaway – Posted Dec 18, 2006
by JohnW.Howard  (1 reviews)
   
         
Good
56 year old male with a moderate budget, traveling for leisure

We've been to Sky Ranch ten or more times. We just love it!

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1 out of 1 people found this review helpful
We had a horrible stay! – Posted Oct 18, 2006
by teraice  (1 reviews)
   
         
Horrible
26 year old female with a luxury budget, traveling for leisure

My husband and I were pleasantly surprised when we arrived at the property; boy were we wrong!

The location and grounds are peaceful, there is no denying that, but the staff and our experience here was miserable. We paid over a hundred dollars paid for a sleepless, disturbing night. We were on the bottom floor of a two story building. Upon returning to our room after dinner, we were welcomed by what sounded like a ceiling about ready to cave in whenever the guests moved above. It was loud and disturbing, almost like metal rubbing on metal muffled by a pillow. We could not contact the office because it was past office hours. Our sleep on a horrible mattress was interrupted at 12, 2, and from 5:15 until 7 (when the guests above left). What was intended to be a relaxing night away was ruined.

We high tailed it to the office as soon as they opened at 7, only to be greeted with the phrase, "Yeah, that's what happens when you stay on the bottom floor". We obviously were not satisfied with that answer, so we asked to speak with the manager. To make this long saga a bit shorter, when we finally spoke with her, we were lied to and are still waiting for a call back.

We have stayed at many places in Sedona, and have enjoyed each of our experiences. Never again will we stay here. We do not want to spend our vacations in the company of those who practice bad business.

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Poor Service – Posted Oct 12, 2005
by jerry_gregoire  (1 reviews)
   
         
Mediocre
53 year old male with a luxury budget, traveling for leisure

The staff decided they needed to move us to another room to accomodate a guest that had reserved the room we were in. Without asking and while we were gone, the staff packed all of our belongings in plastic bags and placed them behind the front desk. When we returned to the hotel they gave us another room and handed us our belongings (some ruined). They mystery was that the room they gave us was exactly like the one we were in. No apologies from the staff. Stay away from this hotel.

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Rooms are nicely appointed with – Posted May 11, 2001
   
         
Good

Rooms are nicely appointed with refrigerators, stoves, microwaves and coffee pots. Each room has sliding glass doors out to a private patio or deck; some have fireplaces. There are about 8 rooms that have decks which are literally at the mesa edge ...

read full hotel review on IgoUgo.com

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