My Wife and I dined at the "Twin Creeks Steakhouse" on April 3, 2008. The staff was great. Except for the Chef. We ordered the Shank of Lamb, described by are waiter, to be sliced off the shank and placed on top of a bed vegetables. My was great, but my wife's came with a 2" shank bone, that she found with no problem. Then she had bit of the vegetables. To bite on a bone, that looked like a garlic clove. That shatter a tooth. The waiter and manager, appoligized very quickly for the mistake, but nothing from the chef. We filed report with casino security, Richard Huf. He said they would take care the tooth problem. When we expressed, we were not paying to have the tooth fixed. We said fine and did not make a big deal about incident in front of everyone else there. It killed our evning out. My wife got ill due to the pain of the tooth. we got home and called to see what we needed to do. For her to see a dentist. They report we had to wait for the insurance to contact us. A week later after a few phone calls. We got letter from the insurance, stating to go to dentist a prove, the tooth is broken. At our expense, if the dentist found a broken tooth. We submit for payment to the insurance for a refund. We told them, we are not pay out $2000 to repair, and wait for ever for a refund. Do to their resturant's mistake. They said we will get back to you. Another week of phone calls to the casino and the run around. We get a letter dening the claim. Saying lamb shank has bone in it. We both order the samething that night and mine did not have bone.
As for dining or staying at Silverton, NEVER AGAIN. If this is the way they treat their customers, do not waste you time.
From here it will be a legel matter, it could of been a fixed tooth and no problems. But now the big corp. insurence, has to push around the little guy. Is going cost them more in legel costs, than solving the problem, the easy way.
NEVER AGAIN AT SILVERTON CASINO OR TWIN CREEKS.