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Showboat Casino and Hotel

4 Stars
 
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801 Boardwalk   [edit info]
Atlantic City, NJ 08401, United States +1 609 343 4000 www.harrahs.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Set on 10 acres along the Atlantic City Boardwalk, Showboat Atlantic City is approximately 12 miles from Atlantic City International... more »
 
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average guest rating 3.3 out of 5

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1 out of 1 people found this review helpful
A complete nightmare and safety concern – Posted Aug 20, 2009
by pedroc954  (1 reviews)
   
         
Horrible

My recent stay (August 2009) at Atlantic City's Showboat Hotel & Casino was the worst hotel experience I have ever encountered. My roommate and I were locked in our rooms from the inside due to a mal-functioning bolt lock which is a huge fire and safety code violation. Even the Locksmith and Security Supervisor accidently locked themselves in our room while testing it again. This was a very unnerving way of starting my vacation. They showed no guest safety concern and did not acknowledge a problem....I had to work very hard to get my room changed and had a very difficult interaction with the front desk supervisor Maryann. Needless to say, my experience did not improve from there. The room that I was eventually changed to was a different floor but in worse condition than the one before. Absolutely no water pressure at the shower, poor ventilation (smoke) in the casino. I attempted to give Showboat another attempt to make this right by speaking with another front desk supervisor (Rose) who was very supportive, but was given the impression that she had no authority to make this better for me and my guest. She provided me with the name and contact numbers of the hotel manager and hotel director. I left a detailed voicemail message for the director, Mr. J. Welch right after speaking with Rose, but I have yet to hear back or receive an apology for a terrible experience, poor customer service, and acknowledging guest safety concerns. The thought of having to leave my room during a fire or emergency in the middle of the night and not being able to gives me chills. I would hate that another paying customer goes through even half the poor experience I had. Unhappy guest - Coral Springs, FL

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1 out of 1 people found this review helpful
i've read some of the other reviews and – Posted Feb 08, 2009
   
         
Good

i've read some of the other reviews and people being unreasonable about losing their room. it clearly states if you don't arrive by 8pm, your room may be given away... you should probably learn to read first. our room was great, very clean, very...

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The hotel wasmuch better than – Posted Nov 13, 2008
   
         
Good

The hotel wasmuch better than anticipated. room service was good and timely. I would definitely stay here again.

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Just don't stay here. I warned you!! – Posted Jul 27, 2008
   
         
Horrible

Just don't stay here. I warned you!! The staff is very rude. I was removed from the bar area at 8:30 am just for having a coffee and reading the paper. The bar tender told me I would have to leave unless I purchased a drink. At 8:30 A.M.?? ...

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My Favorite casino – Posted Jul 26, 2008
by Lucky888  (1 reviews)
 
         
Excellent
47 year old female with a luxury budget, traveling for leisure

I love Showboat.. I always win at this casino.I get great room service . My host is the best guy in the world.Great Comps...total rewards is great too. I visit Las Vegas, Lake Tahoe casinos, New Orleans and other Atlantic Casinos but my luck is in Showboat...sometimes I get annoyed at people hovering over but there is always someone to take care of that. I play big and win big and showboat is the place to go.

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Showboat stay – Posted Jul 25, 2008
by JLIH  (1 reviews)
   
         
Mediocre
57 year old female with a moderate budget, traveling for leisure

Stayed there 07/22-07/24-08. Room was clean and nice.Pillows were about half the size they should be. No extra covers. About one am in the morning the alarm clock in the next room went off. Called front desk to tell them about it and about 20 minutes later ending up calling housekeeping and about 10 minutes later they came and turned it off. What a fisaco. Waited about 45minutes for the bus shuttle and still ended up taking a taxi over to the other casinos. Kinda far from Ceasears and Balleys.Dont think I would stay there unless no other options. JLIH from Pennsylvania

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great atmosphere – Posted Jul 20, 2008
by cfischer1982  (2 reviews)
   
         
Excellent
25 year old male with a moderate budget, traveling for leisure

i love the showboat. it has great poker tournament that run every day with buy ins that range from 50 to 125 dollars with lots of chips to start 10,000 to 15,000 which provides a lot of play for your money. i plaed a tournament at the taj starting chips was 2000 and blinds went up so fast i was out in a half hour. also they have nice slots and the blackjack tables start as low as $5 a hand. most casinos in ac start at 25 a game. showboat offers the casual player a fun time without having to break the bank. also with the rewards card u get $20 cash back if u take the bus. visit here it is well worth it!!

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great atmosphere – Posted Jul 20, 2008
by cfischer1982  (2 reviews)
   
         
Excellent
25 year old male with a moderate budget, traveling for leisure

i love the showboat. it has great poker tournament that run every day with buy ins that range from 50 to 125 dollars with lots of chips to start 10,000 to 15,000 which provides a lot of play for your money. i plaed a tournament at the taj starting chips was 2000 and blinds went up so fast i was out in a half hour. also they have nice slots and the blackjack tables start as low as $5 a hand. most casinos in ac start at 25 a game. showboat offers the casual player a fun time without having to break the bank. also with the rewards card u get $20 cash back if u take the bus. visit here it is well worth it!!

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Most horrible experience EVER – Posted Jul 16, 2008
by TravelinTiff  (1 reviews)
   
         
Horrible
21 year old female with a moderate budget, traveling for leisure

Worst experience ever! I visited for a friends birthday. 5 of us stayed and we were all extremely upset with the cleanliness of the room, the staff was extremely rude and unhelpful. We spent a half an hour at the roulette table and no one came over to us for drinks. We asked 3 different cocktail waitresses for drinks to which all 3 replied "not my section". We went to the buffet which was dirty, expensive and the food was not good. I let the managers know we were leaving because of these things and they were completely unconcerned. I have been to many different casinos many times before and never experienced anything of the sort. Do yourself a favor. Anywhere else!!

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Spent one night here on April 14th. – Posted Apr 20, 2008
 
         
Excellent

Spent one night here on April 14th. Very happy with room size, cleanliness and price ($79). Bed was very comfortable. Check in took less than ten minutes and got room on 16th floor of Orleans Tower. Only one $5 blackjack table but played for...

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