Shoney's Inn West Monroe Motel - Page 1

The room was horrible. It was filthy. It smelled of dog and cat urine. I reserved a pet room then they insisted that I didn't. I could not understand why I was put in a pet room if they didn't know I had a pet. While I was in the shower I believe maintenance tried to enter my room. When I got out of the shower to see why my dog was so upset, there was a loud pounding which set the dog off more. There was a man screaming at me through the door and because of how upset my dog was I could not understand him. I called the front desk and was told that I had not paid a deposit fee. When I asked them to add it to my credit card, they said I had to pay cash. When I told them I would be down there she got very nasty with me and I right back. I then told them I was checking out but they refused to refund my money for the second night. I had to go through my credit card to be refunded the amount for the second night that I did not stay. The way they acted totally terrified me. I would not stay there again nor recommend anyone stay there.

This is an independently owed hotel so the chances of getting anything resolved with management are less than zero. They do not care that Shoney’s Inn is on their sign; they go by their own policy.