Sheraton Uptown Albuquerque Hotel

I like this hotel for location, staff and comfortable beds. But it definitely needs an update, as it's been awhile. It's probably below the Sheraton standard for appearances, but certainly not on staff helpfulness or comfort.

This hotel is very near a lot of restaurants, malls and shops. Everything is close for someone looking for a good place to stop on a trip. If you have a pet, it's great, as Sheratons' are always a wonderful situation for a pet. They don't charge a fee, they bring a pet bed and bowl, and generally treat you well.

The staff was extremely accommodating on the times I've been. I switched from another hotel once and they kept room service open late so I could eat a real meal after a long night on the road. That's the kind of service that makes up for a little less than stellar decor.

I think this hotel could be great or not so great, depending upon what you value. If decor is most important, go elsewhere. If staff and service is what floats your boat, you'll be pleased.

Based solely upon location, this hotel has great promise; however, Starwood Resorts has done nothing of substance to make this a true 4-star hotel as it is rated. Our non-smoking room smelled strongly of cigarette smoke, for example. Also, there was a "help us conserve" card in the room encouraging guests to not have beds made up daily nor towels replaced daily. That flys in the face of all the electrical energy Starwood is wasting with TONS of energy-sapping, inefficient incandescent bulbs in all lighting fixtures--except those in our room that had NO bulb in them. Hallway carpets are tired and rippled up, too. It would appear that Starwood is merely bleeding this property of every dollar they can without investing anyting in it.

The hotel staff was quite pleasant. The restaurant food was excellent. The refrigerator iced up and froze things that should not have been frozen. I had to keep insulin in the fridge and I was concerned about the icing. The bathroom was not as clean as it could have been. The television remote did not function and it needed to be replaced.

The rooms were very rundown. The curtains were actually falling apart and the lamps were flickering on and off due to loose plugs in the wall. For as much money as we spent we expected the rooms to be a little better kept.

I enjoyed the hotel and the staff was extremely friendly and helpful. We encountered a problem with a phone and it was handled promptly and well.