Sheraton Suites Galleria

On March 11, 2008, we checked in at the hotel.We arrived back at the hotel, around 2AM Sunday morning, we noticed 2 young men leaning in a car in the circle entrance of the hotel talking to the driver.At 11:30 Sunday morning I went to the second level of the hotel parking deck. My flashers were on, and my driver's window had been smashed. My GPS had been stolen.There were no patrols of the parking area, no cameras, on any level or at the entrance or exits in the garage.I talked to the hotel manager they have a sign in the garage stating they are not responsible for stolen items or damage to vehicle. So they do not see any fault.

Our stay was great. The service was very friendly and courteous. We had a small problem with the room which was taken care of very quickly. Everything was clean, well kept and very comfortable. The breakfast at the restaurant had a good variety and it was all fresh. We went to relax and we were able to do so. The location is easy to get to from the freeway and close to shopping and a variety of places to eat.

This hotel made me feel secure: There was always someone at the front desk. The only way to the room from the outside was through the front door. The doors and the locks were secure.

It was an altogether pleasant stay and I could not complain about the room for the price. The only thing negative I could say is that there was no complimentary breakfast.

It is a very nice location, with good staff and great rooms.

The lamps were broken, the floors were not vacuumed, the bathroom was not cleaned, the phone messages could not be retrieved. They did not move us to another room.