Sheraton Suites Alexandria

This was the worst hotel I have ever stayed in. You had to heave your shoulder against the room door to open it. I don't mind old hotels but this one was disgusting. The bathroom was last updated in 1967. The coffee pot still had the grinds from the previous guest. The bathroom sink was clogged. There was nothing to hold the bathroom tissue so it was just stacked on the toilet tank. There was mold all around the tub where the tile grout had fallen out. The walls were cracked and stained from water leakage and bad repairs. You couldn't touch the windows without getting black soot on your hands. Two of the windows were cracked. Then to complete the experience at 7:00 AM a garbage compactor truck pulled up right outside the window and loaded trash for 20 minutes.

The room was very comfortable and we had no problems with that aspect of our visit. The problem we had was with the restaurant where we received very poor service. The food was very good once we got it but we disliked being ignored by the wait staff for the majority of the time we were in there and not receiving things like bread and water refills when customers who came in after us did. We also had trouble with things promised in the package we booked, like breakfast served in the room as we ended up having to go down to the restaurant with a buffet coupon and a bottle of wine with a fruit and cheese plate; the room service could not open the bottle and they had to have someone else come up to open it and the quality of the fruit and cheese plate left a lot to be desired.

This hotel made me feel relaxed: The quality and the comfort of the room made us feel very relaxed. The bedding was ultra nice.

The hotel was extremely comfortable and the front desk staff was superlative. Overall it was an above average experience.

This hotel made me feel pampered: The room was beautiful, very homelike, and the bed was incredibly comfortable.

They have the best bed linens of any chain hotel.

The hotel is in need of refurbishing. The television in the bedroom was defective, the University of Georgia football helmets were either yellow, green or blue depending on where they were on the screen.