Stayed at the west tower July 23-25, the check in clerk got me a room overlooking San Diego Bay, I brought my dog and it was no problem. The staff was friendly, the pool was heated, the room was very clean. The only problem I had was there is no frig in the room and when I went out to the pool in the morning the maintence guy was power washing the pool deck but I guess they have to do it sometime and the pool area was very clean. I can't begin to say how great the view from the room was with the ships coming and going. I have stayed at many different hotels and have always found the Sheraton chain to be top notch, whenever I have had any problem and lets face it you are bound to have a problem sooner or later the poeple at Sheraton have always been professional not only at this hotel but the Sheraton Parkside in Anaheim California.