Sheraton Read House Hotel

To start off we requested an early check in for a 2pm wedding & they didn't have our room ready. We had to get ready in the restroom. Then we left our baggage at the front desk it was moved to "storage" and when we got my bag back my $400 camera was gone & the charger. These were tucked in an inside pocket. Obvioiusly, someone from the hotel handling my baggage took it. The front desk staff was rude & unhelpful. Breakfast is $24 for two & a free continental breakast at a motel 6 would have been better. This ruined our trip not to mention set me behind quite a bit money. DO NOT STAY HERE, looks nice but it was the worst hotel experience I have EVER had.

My overall experience was okay. Nothing terrible happened and nothing fabulous either.

I liked the location and there is free public transportation for travel. Most places were in walking distance if you don't mind walking 3 or 4 blocks. There are lots of small shops in the area.

The hotel lobby is really nice. The gym is also nice.

The rooms were old and could use a make over and thorough cleaning.

The hotel provides valet parking only or you may park on the street if there is a vacant metered space. When we arrived we could hear car wheels squeeling and screeching as the valet drivers were parking the cars. When we questioned this, they said the floor was very slippery on the ramps and they had to do this. We reported this to the valet manager and hotel manager. There was no screeching or squeeling when they parked my car. There was also an incident where the hotel gave a car and keys to a car to someone not authorized to drive the car. We spotted the car as it passed us. The person did return the car later. The hotel did not check the card that you use to pick up your car. Nor did they check to see if the person requesting the car was actually the correct person. When this was reported, they offered no explanation and said they did not know how this happened.

Bottom line...This will not be my 1st, 2nd or 3rd choice when returning to Chattanooga.

The hotel is nice and the rooms were great but my coworker and I were on our way back from dinner at the Pickle barrel -just two blocks from the hotel. We had witnessed a scary incident in which a woman was apparently knocked out and lying unconscious on the side of the street; we had called 911 and were in a hurry to get inside the hotel as soon as possible. We went first to the closest entrance which is where one would also enter for the restaurant and Starbucks and the doors were locked! We only saw a small sign saying that after hours guests had to enter via the valet entrance. We looked around for a key swipe and did not see one. Not being from the area we were not sure where we were in proximity to the valet entrance so we proceeded to the left side of the building to look for a way in. We approached the second entrance and again encounter the same issue. Standing at the second entrance was what appeared to be an employee of the Sheraton, dressed in navy blue jacket that we had seen other employees wearing. She did not offer us any assistance or suggestions as to how to enter the hotel.

As we rounded the corner to look for yet another way into our hotel, a car pulled up alongside us and a man jumped out of the passenger side and accosted us and took my purse. Fortunately my coworker and I were not harmed in the incident but I lost my purse, wallet, and Ipod. While this is replaceable, I now have to go through the painstaking and frustrating process of canceling credit cards and applying for new identification. What is even more frustrating though is that this entire incident could have been avoided if we could have just gotten into the hotel on the two prior attempts. Thank God the incident did not turn violent and all that was taken was material property.

The woman that appeared to be an employee made no move whatsoever to assist us in any way and was not helpful to the police dept. either. Several officers expressed surprise and disdain that she was not but a few feet away and yet did nothing and pretended to see nothing. After speaking for a while with the Chattanooga Police Department and Detective Bender, both the Police, my coworker, and myself expressed to the employees of the Sheraton Read House that there was great concern over the fact that in my purse was my room key in its paper envelope stating Sheraton Read House room 800. The Detective in charge expressed to the Sheraton employees on duty that it was IMPERATIVE that they move us to another room for our safety and peace of mind. This was not received well and we were told the hotel was booked and treated like this was a huge inconvenience; the detective came into the hotel with us and did not leave until a new room was found for us. We even expressed that we did not care if the new room was a suite or not- we just wanted a bed to lie down. After some grumbling from the staff, they finally moved us.

The next morning we met with the Manager and politely expressed our dismay at the lack of signage directing after hours entry into the hotel and the fact that this entire situation could have been avoided if we could have just gotten into the hotel, as well as the other points mentioned above. He just gave us a haphazardly apology and said they may change the signage and have a staff meeting. He made no effort to compensate us in anyway my coworker Lisa expressed how traumatic the experience was and how I now lacked cash, ID and phone and could he/Sheraton offer anything for compensation and he said he would give us a free breakfast. Sigh! I have to say that nice hotel or not I am perplexed by the entire fiasco and will defiantly not stay here ever again :(

Lobby decor was beautiful & elegant, staff was friendly.Our room was nice, but could have been a little cleaner. No hot water in the sink or shower during our 3 day stay. Pipe under bathroom sink was leaking onto the floor. Pool not as nice as misleading photos on website, plus every time we made the trek down to the pool, it was full of screaming, unruly children. We went back to the room disappointed we never got to use the pool or jacuzzi in a peaceful atmosphere. Porters restaurant was a joke, very over rated & WAY over priced. be prepared to spend 100 to 150$ on dinner for 2. I got a TINY rock lobster tail & my husband got surf & turf consisting of a cold steak & a langostino sized tail wich was overcooked,rubbery & had 2 bites of lobster in it. It took an hour to be served after we ordered. When we complained, we were offered "free" dessert & no comp. on the price.

Valet parking, which is required, is $12 per day, plus every time you take your car out to sight-see or drive around, you have to tip the Valet for parking your car when you return. Breakfast buffet in Porters was 11$ ea. & not worth it. Shoneys breakfast bar is 100 times better! We got room service breakfast the next morning & it was fabulous, but cost $44.(without the tip).

The Starbucks was great. Wonderful coffee, good service & a very nice lounging area. The bad points outweighed the good though, so we wont be going back.

I really enjoyed our stay at the hotel and I did not have any major problems. Any problem we had, it was resolved in a timely manner. They were very accommodating.