I hate the Sheraton New York. I think you can pick out another 3 star hotel at random in NY and it will far and away be better than this hotel. In addition to the poorly decorated and depressing rooms, inability to control the temperature (unless you're in a handicapped room), and uncomfortable bed, prepare to wait on hold!
In order to meet the "food in 30 minutes or less" Dominoes-esque promise, you may wait on hold to order room service for up to 25 minutes. Apparently they can only make the promise if they don't answer until they're prepared to meet your order. But don't expect apologies - whether at 6:30 pm or 11 pm, they're always "extremely busy."
I will never stay here again.