Sheraton Miami Mart Hotel

Because there was a large orchid show scheduled for January 2008, we had to make reservations - and pay for them upfront - well in advance, which we did. We had confirmation that we indeed had a room. However, when we arrived on the scheduled date, we were told "sorry, we have no more rooms available". When we showed them our proof that we had paid for the room, they ignored the fact and told us they would send us to another hotel. The hotel they sent us to was way below the rating of the Sheraton, and the orchid show was not convenient to us. We wrote Starwood Int'l (parent company of Sheraton) and their attitude was not much better - just a weak "sorry for the inconvenience". That is an inexcusable way to treat a customer! We will never stay at any Sheraton Hotel ever again!

The restaurant staff was not very friendly and we did not receive great service there. The rest of the hotel was excellent.

Our room was not available when we arrived. The hotel's shuttle service was impossible to locate. We had to locate a for fee shuttle and wait a long time for it and then paid a very high price for the poor service.

The hotel was ok but not as good as most other Sheraton hotels I have stayed at.

It was a wonderful experience! I had lots of fun with my husband.