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Sheraton Keauhou Bay Resort & Spa

4 Stars
 
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78-128 Ehukai Street   [edit info]
Kailua Hawaii, HI 96740, United States +1 808 930 4900 www.starwoodhotels.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Enjoy the diversity of Hawaii?s Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic... more »
 
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average guest rating 3.3 out of 5

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Sort by:   newest   best   worst 1-10 of 17 reviews

Hotel Review – – Posted Jun 04, 2007
   
         
Good
61 year old male with a luxury budget, traveling for leisure

I am somewhat likely to return to the Sheraton Keauhou Bay Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
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Hotel Review – – Posted Jun 25, 2007
   
         
Good
49 year old male with a moderate budget, traveling for leisure

I am very likely to return to the Sheraton Keauhou Bay Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
12345
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Hotel Review – – Posted Feb 25, 2007
   
         
Okay
24 year old female with a luxury budget, traveling for leisure

It was very nice. The bed was the best bed I ever slept in.

I am somewhat likely to return to the Sheraton Keauhou Bay Resort & Spa.
I might recommend it to friends.
HorribleExcellent
12345
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Hotel Review – – Posted Oct 22, 2006
   
         
Excellent
24 year old female with a moderate budget, traveling for leisure

I loved the pool and scenery and the staff was friendly.

The room was clean and the staff was available.

I am very likely to return to the Sheraton Keauhou Bay Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
12345
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Hotel Review – – Posted Nov 15, 2006
   
         
Good
47 year old male with a luxury budget, traveling for leisure

I had a great stay, no complaints. We were there when the earthquake hit and everything was very well taken care of. The staff even came around while we were evacuated outside to allow the building to be inspected to give us bottled water and fruit.

I am very likely to return to the Sheraton Keauhou Bay Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
12345
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Quality of service
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Hotel Review – – Posted Nov 10, 2006
   
         
Okay
33 year old female with a moderate budget, traveling for leisure

The hotel was nice, the pool was spectacular, the pool bar and hotel bar were good, the hotel restaurant was a little sub-par. Some of the food was not good and cleanliness was an issue in the restaurant. The overall resort was lovely and the setting gorgeous.

I am somewhat likely to return to the Sheraton Keauhou Bay Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
12345
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Hotel Review – – Posted Aug 10, 2006
   
         
Okay
41 year old male with a luxury budget, traveling for business

The reservations were incorrect and it took too long for the room to be ready. I liked the very friendly staff and the good food.

I am very likely to return to the Sheraton Keauhou Bay Resort & Spa.
I would definitely recommend it to friends.
HorribleExcellent
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Had a great time! – Posted Feb 27, 2007
by TravelerK  (2 reviews)
   
         
Good
30 year old male with a luxury budget, traveling for leisure

I stayed here for the second half of my week on the Big Island. The service was excellent and friendly. We were given a free upgrade on check in. Room service was very prompt.

The concierge was very friendly and informative regarding day trips to explore the island. Food prices were not cheap, but much better than other resorts. The grounds were beautiful and the pool was great fun. The location is about 10 minutes from town, but this makes the location more relaxing and isolated without too much hassle. It is located right next to the bay with kayak and snorkeling opportunities.

We took the TradeWinds Hula Kai catamaran for a luncheon snorkeling trip and had a blast. For convenience, we decided to attend the hotel luau. We were very impressed. The food and show were top notch. I would definitely come back again!

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Hotel Review – – Posted Jul 16, 2006
   
         
Mediocre
49 year old female with a luxury budget, traveling for leisure

I was quite surprised and disappointed that the hotel did not provide room service. Since no phone numbers or menus were provided for the restaurant or the bar in the room, I could not even call down and order food and pick it up. The food at the bar should have offered some of the expected basics, like nachos. The coffee at the restaurant was horrible. The pool should have offered some privacy from the restaurant. Otherwise, the hotel was fine with a nice staff.

I am not likely to return to the Sheraton Keauhou Bay Resort & Spa.
I would not recommend it to friends.
HorribleExcellent
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Hotel Review – – Posted Aug 10, 2006
   
         
Okay
44 year old male with a luxury budget, traveling for leisure

It is a nice hotel, just priced a little too high. The manta rays were cool. Also the trip to the volcano on the other side of the island was well worth it.

I am somewhat likely to return to the Sheraton Keauhou Bay Resort & Spa.
I might recommend it to friends.
HorribleExcellent
12345
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