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Sheraton Dallas Hotel

4 Stars
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400 North Olive Street (Downtown)   [edit info]
Dallas, TX 75201, United States +1 214 922 8000 www.starwoodhotels.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Centrally located in the heart of Downtown Dallas in the Arts and Financial district and minutes from the Convention Center, the Sheraton... more »
 
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Hotel Review

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0 out of 1 people found this review helpful
horrible experience – Posted Nov 02, 2009
by pirate34  (1 reviews)
   
         
Horrible
traveling with a moderate budget, traveling for business

I was in Dallas for a conference and stayed at this hotel I have to say that It was an incredibly unpleasant experience that ended with me being unexpectedly charged a fine for smoking ($200). I had a very difficult time sleeping due to the constant noise from partying people in the hallway and was dismayed at the drunken behavior in the lobby, presumably the students coming in for the Oklahoma/Texas game. When I asked for a taxi, the bellhop said I should take a flatrate limo instead of the taxi, which caused the taxi driver to correctly accuse the bellhop of trying to cheat customers (the flat rate was twice that of the metered taxi). I expect more from high class hotels like the Sheraton. The main reason I am writing, however, is the unexpected charge.

When I checked in, I gave the receptionist my credit card, and received a card key for the room. That is it. I was not informed that the hotel was nonsmoking, nor did I sign any no-smoking agreements, and there were not any no-smoking signs in the room. So, I was surprised when I was asked to stop smoking in the room-which, of course, I did, when asked to do so. No problem, I went outside to smoke my cigars. I was much more surprised to learn that a $200 fine/charge was levied on my folio. When I asked to speak with the manager about the charge, a surly, somewhat off-putting person repeatedly told me the charges would stand, regardless of my attempts to explain the misunderstanding. I sent a letter about this only to be told that the fine stands. I have stayed in many Sheratons and never have been treated so callously.

Was this review helpful?   Yes   No Comments (1) – 1 by hotel rep
hotel rep (unverified): SheratonDallas – Posted Nov 03, 2009
Dear pirate34,I reviewed your comments regarding your stay with us at the Sheraton Dallas. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the noise at the hotel during the TX vs. OU weekend. It is a very busy weekend for the hotel, and the hotel makes every effort possible to make sure the noise is kept at a minimum.The Sheraton brand is nationally a non-smoking chain, and has received large amounts of accolades honoring this policy. I apologize for the misunderstanding with this policy, but the hotel tries to make sure that all guests are aware of it during their stay. The no-smoking policy and fine information is also located on our hotel?s website.Again, thank you for the comments because we are always looking for ways to improve our service.Sincerely, Hotel Management
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