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Sheraton Dallas Hotel

4 Stars
 
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400 North Olive Street (Downtown)   [edit info]
Dallas, TX 75201, United States +1-214-922-8000 www.starwoodhotels.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Centrally located in the heart of Downtown Dallas in the Arts and Financial district and minutes from the Convention Center, the Sheraton... more »
 
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average guest rating 2.9 out of 5

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0 out of 1 people found this review helpful
horrible experience – Posted Nov 02, 2009
by pirate34  (1 reviews)
   
         
Horrible
male with a moderate budget, traveling for business

I was in Dallas for a conference and stayed at this hotel I have to say that It was an incredibly unpleasant experience that ended with me being unexpectedly charged a fine for smoking ($200). I had a very difficult time sleeping due to the constant noise from partying people in the hallway and was dismayed at the drunken behavior in the lobby, presumably the students coming in for the Oklahoma/Texas game. When I asked for a taxi, the bellhop said I should take a flatrate limo instead of the taxi, which caused the taxi driver to correctly accuse the bellhop of trying to cheat customers (the flat rate was twice that of the metered taxi). I expect more from high class hotels like the Sheraton. The main reason I am writing, however, is the unexpected charge.

When I checked in, I gave the receptionist my credit card, and received a card key for the room. That is it. I was not informed that the hotel was nonsmoking, nor did I sign any no-smoking agreements, and there were not any no-smoking signs in the room. So, I was surprised when I was asked to stop smoking in the room-which, of course, I did, when asked to do so. No problem, I went outside to smoke my cigars. I was much more surprised to learn that a $200 fine/charge was levied on my folio. When I asked to speak with the manager about the charge, a surly, somewhat off-putting person repeatedly told me the charges would stand, regardless of my attempts to explain the misunderstanding. I sent a letter about this only to be told that the fine stands. I have stayed in many Sheratons and never have been treated so callously.

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0 out of 2 people found this review helpful
VERY dirty; secretive about rates – Posted Jun 01, 2009
by emmahanning  (1 reviews)
   
         
Horrible
14 year old with a moderate budget, traveling for leisure

They don't card so it's not a problem if you are under 18. The bar didn't even bother with it after Thursday night. The room was horribly dirty, and the air didn't work as well as it should but we did have a lot of people in the room. The staff i

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0 out of 1 people found this review helpful
Not happy with our experience – Posted Jan 05, 2009
   
         
Horrible

Arrived to no parking. Reservation must be made over phone and no military discount. Hotel was packed only one clerk to check everyone is on a Friday night. 2 different elevators to get to room. Bed took up entire room which was the size of the...

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0 out of 1 people found this review helpful
Worst place with the biggest expectations... – Posted Jul 07, 2008
   
         
Horrible

Usually, if you stay at a convention center hotel, you expect efficiency, a friendly staff, and above average accomodations.

Usually...

After we were given our room, my family and I went up to the "executive...

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Unbelievable! – Posted Jun 23, 2008
   
         
Mediocre

I was so shocked by the experience we had at this hotel. I was traveling with a group of college students, which I have done many times. We were going to Dallas for a conference with 5000 people. The conference was being held at the Sheraton. I...

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Don't go during convention!!! – Posted Jun 15, 2008
   
         
Okay

My family recently stayed during the Anime convention there at the Sheraton. I'm sure if we had stayed during a non-convention weekend it would have been better. But this is a review of my experience there.

Rooms: They were nice, ...

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Yes – Posted May 15, 2008
 
         
Excellent

It's a wonderful place. It's fun for anime conventions. I loved my stay there. It fulfilled my wildest dreams.

The food though, that was the best part. I loved that. I also loved the room service and how cozy they felt. The lobby is...

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Hotel Review – – Posted Jun 08, 2007
   
         
Okay
40 year old male with a luxury budget, traveling for business

The location was good for the convention. It was not family oriented. Overall, it was a good experience.

I am somewhat likely to return to the Sheraton Dallas Hotel.
I might recommend it to friends.
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Hotel Review – – Posted Apr 16, 2007
   
         
Okay
42 year old female with an economy budget, traveling for leisure

The staff was very friendly and helpful and there was nothing I disliked about the hotel.

I am somewhat likely to return to the Sheraton Dallas Hotel.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
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Quality of service
Quality of bed, furniture
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Hotel Review – – Posted May 09, 2007
   
         
Good
54 year old male with a luxury budget, traveling for leisure

They have done an excellent remodeling job of this old hotel.

I am very likely to return to the Sheraton Dallas Hotel.
I would definitely recommend it to friends.
HorribleExcellent
12345
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Check-in process
Quality of service
Quality of bed, furniture
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