Sheraton Cleveland Airport Hotel

I liked the hotel. There was a problem with the continental breakfast that should have been free according to the reservation. When we tried to get our breakfast the next morning, we found that it was not included in our package and because it was not printed with our receipt, we had to pay since we had already sat down at the table. Other than that the hotel was lovely. The pool area was dirty and they were doing a lot of construction in that area that was not quite taped off. Plus we had two handicapped women traveling with us and we found it extremely difficult to find parking for our vehicle. We had to park a three minute walk from the building, drive to the doors and load everyone in before we could leave. We counted only six handicapped spots when there were at least two hundred spaces available and the handicapped spots were constantly full. But the trip was nice. The air conditioning unit was out in our room and it was fixed within ten minutes.

This hotel made me feel secure: We could not get to our rooms using the elevator unless we had our room key. The same worked for the stairs. It was nice knowing that the only people on our floor were paying guests and hotel staff.

The reservations had the wrong number of people in the room and the wrong number of nights I would be staying.

This hotel made me feel pampered: They went out of their way to list optional amenities available at no extra cost.

I loved the hotel! The staff was so friendly and the best I have ever seen! I wished every hotel was like this one!

This hotel made me feel secure: The locks worked very well. I also felt the staff worked their hardest to make me feel comfortable and secure in the hotel!

The only problem was there was a mouse in one of the meeting rooms.

We were part of a group event and the reservation staff did not include us in the group negotiated pricing, causing us to have to pay three times more than expected.