Sheraton Clayton Plaza Hotel

This hotel did not live up to my expectations of a nice hotel. My room never cooled. I called the front desk and was told maint would be right up but never showed. The vending machine kept my money. There was a wedding and the elevator was always busy. I had a meeting downstairs and instead of washing the glasses, they simply turned over the dirty glasses and served the same glasses to us the next day. Yuck! The hotel claims to have a complimentary shuttle to anywhere within a 5 mile radius but when I questioned the front desk about where to eat for lunch she suggested walking. Also the shuttle back to the airport has to be reserved and since I was not informed of this, I had to wait for the next available shuttle. At checkout, the only question I was asked was did you recieve your bill under your door instead of how was your stay. This showed me they were too concerned with money instead of guest satisfaction. My meeting is being held again in November but I will find alternate accomodations.

The front desk staff was very helpful with directions around Saint Louis, recommending restaurants, attractions, and parking.

I slept in a very comfortable bed.

I disliked the small canopy drive up area for check in.

There was a wedding the weekend we were there and the elevator was always busy. The stairs, although available for guests, were not at the same level of appearance as the rest of the hotel. We did not interact with the staff much.