Sheraton Chicago Hotel and Towers Hotel - Page 4

I was very pleased with the hotel except I asked for a non smoking room and had to sleep in a very bad smoke smelling room the first night. They transferred me the second night.

It’s a great location. They have friendly service in the bar and restaurant. It has a nice room set-up and views.

This hotel made me feel welcome: The concierge and front desk were very helpful in their recommendations and answers to any questions.

It is a first class hotel. I was there for conventions and the hotel handled that much better than I expected. The meals were served very fast and were excellent.

This hotel made me feel relaxed: The rooms were away from traffic and you didn't hear any noise.

It met my expectation. It was close to the event that I was attending

The location was very convenient. It was right in the heart of Chicago, within walking distance from shopping and the art institute. The beds at the Sheraton hotel are amazing, they have down comforters that are unlike most hotel I have stayed at. The staff was also knowledgeable about local places to eat, sites to see and they were able to give directions.

I loved the beds. It was the best night sleep I have ever had in a hotel. The hotel had a very convenient location to visit Chicago.

This hotel made me feel relaxed: They had an exercise facility available. The rooms were great and comfortable.

It was in a very nice location, we had no complaints with our stay. The staff was very nice and friendly.

The rooms and general hotel cleanliness were not up to the standards of other similar priced hotels.

The staff was very informative and helpful. The restaurant was accommodating.

This hotel made me feel relaxed: The room was attractive. The lobby was nicely decorated and well furnished.

They overbooked the hotel and sent us to another hotel. When we came back to the hotel they said our credit card was rejected although I called my bank and there should have been no issue.

There was some confusion about the billing, but Sheraton erred to my favor. I was impressed that they did that, rather than arguing about it over and over.

This hotel made me feel pampered: The room was very nice, the employees were friendly, and checkout was smooth.

I enjoyed my stay. I will pick this hotel when I come back to the area.

It is in a very convenient location, close to stores and restaurants.

This hotel made me feel important: They provided me an upgrade to a large, corner room.

It was comfortable and had a great location.

The hotel and staff were just fine. The only problem we had was a smoker had used our non-smoking room. The staff did it's best to fix the problem.

The hotel was comfortable and the services connected with my stay were performed efficiently with a personal touch that was pleasant and unexpected. I would definitely recommend it and would stay there again when traveling for pleasure rather than business.

This hotel made me feel respected: My needs were handled in a manner conveying the sense that meeting them was important. The staff was courteous, placing me on an equal footing rather than being condescending or aloof.

The hotel was lovely, the staff was efficient, and the rooms were okay. The food was good and the concierge was helpful!

This hotel made me feel comfortable: The atmosphere when you walk into the hotel itself was calming. The room was not too small, which helped me not to feel like I was cramped.

The location was great, and the view from my room was amazing! I really enjoyed my stay there.

This hotel made me feel elegant: The decor of the entire hotel made me feel impressed. The decorations and materials were classy.

There was no iron at first. The TV remote didn't work. I was charged a ridiculous amount for one long distance call. I complained twice about the phone charge.

The staff was friendly and willing to accommodate special needs. The bed was very, very comfortable. I almost didn't want to leave the room! However, because of a convention taking place in the hotel, some of the restaurants were closed at odd times, since convention attendees had their own meals catered. It left me without on-site meals occasionally, which was frustrating.

This hotel made me feel relaxed: The room had comfortable seating, and was set up to allow for a sort of seating area, without having to sit on the bed. I felt at home.