Sheraton Buckhead Hotel Atlanta

Front staff tries hard, but not very competent. Room service very slow (seems to be understaffed), and even though there is a 30-minute guarantee, they do not honor it. Night manager actually argued with me and refused to honor.

The motel could be pretty nice with just a little work, but as it is now: wallpaper pealing, dirty floors/walls, paint pealing, ceilings patched from leaks, air conditioner not working properly, bath tub drains painfully slow (3-4 inches of water after a shower), cigarette burns in comforter (non-smoking room). Nothing is free: $3 bottled water, internet, local calls, and the worst of all $15/day parking.

We chose this hotel because of it's location. It is directly across from Lenox Mall, and we went for a weekend shopping trip after Thanksgiving. Next time, we will choose a different hotel.

They put us in the basement, literally. The tub would not drain all night so only one of us got to take a shower as the tub would have overflowed. When we called the front desk to get another room we were told there were none available. It just was a rude experience all the way around.

It was nice. I have stayed there multiple times and it is a great place to stay for business or pleasure.

The hotel has a good location. The staff is great. The traffic in the garage can get really backed up during a conference. It should not take me twenty minutes just to get off the property.

This hotel made me feel content: It was a good hotel, close to everything.

I loved the nice hotel and staff.