Sedona Real Inn Inn - Page 2

Made a reservation a week earlier - they charged my card.

Usually this means the room is guaranteed for late arrival. They also sent

a reservation by email. I called en route from Phoenix airport late (approx 11pm) to make sure all OK. Was provided directions but when we arrived at 1.00 am they were closed.

Could the clerk have told us they were closing at midnight?

No, the reason was probably because the room we had reserved (a room with two doubles) was not available. Instead we called the emergency number and were told to look under the mat! When we got to the room we had to share a double and we are not even in that sort of relationship! How presumptuous of Real Sedona.

The next day when I pointed it out to them they copped an attitude. Some kid on reception proceeded to give me her version of events in a condescending manner. The assistant manager was not a whole lot more professional. When I requested they at least give me the Triple A discount they refused but then eventually agreed.

If you want to pay 5 star prices for Motel 6 attitude then stay here - well cancel that as it's an insult to Motel 6 who probably do a much better job.

In essence, this locale does not need repeat business as their shoddy pathetic attitude seems to indicate because they are in an attractive locale they don't need to display basic customer service traits as they will always have people looking for a room.

The customer service was less than expected. There were no vending machines.

I had a room reserved: a King with smoking, and a patio for $89. When I got there they took me to a room that had no patio and absolutely smelled of cigarette smoke. The room was depressing and looked worn. Then he told me that we could go to another room that was newer but that it would cost $145.00 a night. I ended up staying in the room that was in better condition. It overlooked a field of weeds instead of the red rock views. There are no elevators. So be prepared to either haul your luggage up the steps if you get an upstairs room. Or you have the choice of tipping the concierge to take them upstairs.

The air conditioner never cooled the room. It was raining in Sedona, so it was quite humid that night. So I moved up to the front area of the room, that had an air conditioner that ran constantly and slept on the couch. So, all in all, I paid with tips $167 for a hot room and couch. At checkout had I not told her that the old rate was not right I would have only paid $89. But I stood there for several minutes while they tried to figure out their system and charge me more. I had already told the concierge that the air was not adequate in the room and that I had slept on the couch. I finally told them to send me a copy of the bill and left as I had an appointment to make. So instead of saying "We are sorry for this problem and since you had some issues with the room and we didn't reserve what we said we reserved you on the phone, we will just charge you the first rate we quoted you". They were happy to send a charge through to my bank account for $157 in which I never received a receipt for in the mail for my business purposes.

I will happily pay whatever it takes to avoid this unfriendly and “who cares?” attitude about their customer satisfaction hotel in the future.

In the last three years the Sedona Real has become our favorite place to stay in Sedona. The quality of the suites and facilities is top of the line. The staff is well trained and they make sure the guests are pleased with all services. The quality of the Concierge service is excellent. We would strongly recommend the Sedona Real to others.

This hotel made me feel relaxed: They provide in room high speed internet service and a continental breakfast. I enjoyed the fast response to service requests.