Sarasota Cay Club Hotel

It's a great location. Everything was up to Holiday Inn standards.

I was charged the exact amount twice for a lunch I had. I have called their accounting department three times, sales once, and the general manager twice. It has been almost one month and I have not received the credit to my debit account that was promised.

This is very poor customer service. The chairs in the conference rooms are very uncomfortable and they barely had any coffee. They were always running out of stuff and we would have to chase someone down to get it. I don't recommend it. There is no excuse for poor customer service.

The staff was great, they were very, very helpful and polite. Getting into the Cay is relatively easy, however getting out is another story. The incline leaving the parking area is very steep and you have to contend with the speed demons on Hwy 41, other than that, I had a wonderful stay and will visit again when my travel plans permit.

My room was fair.

The staff is friendly and helpful. I love the view of the marina.