San Luis Resort and Spa Resort - Page 1

We have never been to the resort and travel all the time. We usally stay at the Moody Gardens but we will never return there after staying at the San Luis Resort. The pool renovation is remarkable and the service was outstanding. There was one gentleman going around and introducing himself to all the guests and ensuring everyone is having a good time. I didnt quite get his name but i think his last name is Randolph. This is why i will return and bring friends... Not many places care about all aspects of service but he seemed to be on top of his game. We also dined at the steakhouse and Jon Paul was awesome! We will definetly be back!!!

Checkin line was 25 minutes. Could not get service at the H2O bar. We were on the VIP level which was supposed to be adult only. It wasn't. All and all, it's a family place. I'll choose another hotel for next visit.

It is our favorite place to stay in Galveston. The hotel has a friendly staff, beautiful pool and grounds, a great piano bar and lovely room accommodations. We love it!

This hotel made me feel entertained: My husband's favorite is the swim up bar located in the pool and mine is the relaxing atmosphere in the piano bar in the evenings.

The staff was very attentive. The pool area was beautiful. It could use an update of color but all in all it was a wonderful stay.

This hotel made me feel important: The beds were turned down every night, the robes were laid out with chocolates on the bed.

We enjoyed a great stay at the San Luis Resort over Spring Break. Walking onto the resort property pool and landscaping we knew we had chosen the right place. The hotel staff greeted us immediately. Check-in was smooth, and we had the option of choosing a lower floor room for a couple hour early check-in, but decided to wait for the reserved room on a higher floor. Our six-year-old son loved the pool, the waterslide built into a rock formation by the pool, the parrot in the lobby, and the Saturday evening movie by the pool. They even had a staff member monitoring the waterslide directing kids when it was safe to proceed. We loved the lush landscaping, the rooms, and the great service.

During our stay we saw one fellow who seemed to be paying a lot of attention to details, and visiting with various staff members. Turns out he was the GM, and manages by seeing and hearing first hand how people are enjoying their stay. Looks like the professionalism and appreciation towards guests comes from the top and is instilled throughout the staff of this resort.

The San Luis gets a thumbs-up from our family.