We were taking advantage of the FL resident special. We were planning on staying for just one night while we were visiting Universal and Islands of Adventure. We had such a good time that we booked an extra night! Even though I booked my room online, they honored our special rate for the following day as well with no problems. The pool was fabulous ("super awesome" according to my 11 year old son). The express pass was wonderful! It was amazing to be able to get right on a ride that other people had to wait to ride for more than an hour. It made us feel really special and important. (You can pay extra for that in the park, but you can only ride the ride one time. With the room key, you can ride as many times as you want!) It was worth every penny just for that alone! Also, the boatride into CityWalk was great. We never had to wait more than a few minutes. The room was very clean, and the beds were super comfortable. We had outstanding service from the moment we arrived until we left. We were there during an off season, and they let us check in 6 hours early. When we checked out, they encouraged us to stay and enjoy the ammenities for the rest of the day. I didn't want to go home!!