Royal House Hotel Ensenada Hotel - Page 1

I booked this hotel on the Internet, I could not find rooms at other hotels so I did not have a choice but to book it, there was not much information about it and their web page was under construction, so I took my a risky chance, big mistake, once I arrived in Ensenada the place only had a small banner hanging on the wall with the name of it, I went in, just a little desk with a plastic chair for check in, I asked to inspect the room and to my surprise it smelled bad, mold around the bathtub and sink, rusty faucets, stained carpet, plastic chairs, very small room, the sanitary conditions were unacceptable, explained my reasons for not staying, they still charge me for one night, manager very unreasonable. I could not subject my family to these conditions. I am still working with my credit card company to get a refund. Very unsatisfied!