This hotel is filthy and riddled with pests, we saw rats and bugs. Our bathroom was mildewed and moldy. The waterfall pool they advertise, is filled with algae and is closed, except for the vermin living around it. The lanai is a 15-inch ledge that you can barely stand on. The area is far from the beach, Diamond Head, and any sort of view, unless you like skyscrapers and streets. It is in a noisy section of town. The staff is rude and unhelpful. The furniture in our room was falling apart. The blanket and bedspread on the bed were full of holes. Requests for assistance with luggage were ignored. The lounge is closed. The gift shop does not exist. The website is absolutely misleading, and should be shut down for all the distortions.
We did not dare venture into the restaurants because the room was so dirty. We had no service in our room, even though we were gone for 9 hours. There are no towel bars in the bathroom, and the bathroom door was a plantation shutter. The one pool that is open is tiny and was filled with floating leaves. This place should be closed down. If you read this review and stay there, it's your fault. We tried to get our money back and get back to our first hotel, the Queen Kapiolani (it's great!), but were told that we would not be refunded as we did not give 72 hours cancellation notice. My last vacation was camping in a tent outdoors in Maine, so I'm not a neat freak, but this place is really dirty and no one cares about it or the guests. You are just a dollar sign, and that's the truth.