To begin with, the front desk staff appeared over-worked and not very hospitable. They did not smile nor did they have any concern for the well beings of their guests. I had to call houskeeping three times for towels in my room and I was charged for a movie I did not even watch! They did not offer to take it off my bill, and I had to bring in proof of my absence before I could even talk to a front desk manager. The bedding was indeed soft and comfy, but the lavatory paper and soap belonged to a value hotel, as they were rough and the soap was not very fragrant. The restrooms had the same cheap toilet paper and automatic soap dispensers, but manual water faucets. What is up with that? Every time I tried to wash my hands, the soap would dispense and I would have to clean up the mess again.
The bartenders in the lobby were unprofessional. There were two bartenders and two cocktail waitress standing behind a wall which they thought they could remain hidden and I would just go away. When I wouldn't leave, one of the bartenders skulked his way towards me and half-heartedly chucked a coctail napkin infront of me. He made me feel as if I was a burden instead of an honest paying guest.
The only upside to our stay was our diner in the Cala Bella restraunt. The manager was very polite and he personally came over to our table to ask how our dinner was. I wish I got his name, but he was a young man with short blond hair combed to the front.
Unfortunatley this one nice experience did not make up for other short comings. If you are coming to Orlando, stay at the Peabody, JW Grande Lakes or the Ritz Carlton, or the Gaylord Palms. This hotel has problems and a managing staff that could screw up a two car parade!