From the very moment my husband, and my twin 19 month olds arrived at this hotel, we became very irate.
First, the valet and bellhop staff do not know how to greet weary travelers, and we were completely ignored by the staff.
Second, the front desk screwed up the dates of our reservations along with our request for a king size bed. Upon speaking to the manager, we were told that King beds are only a request and not guaranteed. He then proceeded to further insult us and did not try to rectify their mistake by providing a room upgrade.
We advised the entire front desk area that we were only staying at this resort because a relative of ours was having her wedding on the grounds. We are not the average convention traveler from Ohio. My husband and I are both attorneys from New York who have traveled the world and stayed at the Ritz Carlton, Four Seasons, Mandarin Oriental and other upscale establishments.
I would not stay there again even if I was paid to do it!