Rosen Shingle Creek Resort - Page 3

It was excellent all around.

The Rosen Shingle Creek looks spectacular. That's about the only good thing I can say about it.

It sorely lacks the things you come to expect of a high-priced resort. However, their food prices were far and above the typical high prices you find at most luxury hotels. $7 hot dogs, $3 bottled water, etc. Not to mention their refusal to let guests use their microwaves for outside food.

Obviously, they feel that its remote location can let them get away with massive price gouging, which was such a colossal turn off that I won't ever stay at Shingle Creek again!

I loved the Rosen, it was a beautiful hotel. The rooms were furnished very tastefully, and the grounds were perfectly manicured.

We had a room overlooking the golf course, and it was perfect. I do admit though that we didn't have much interaction with the staff, other than the valets and the front desk staff. They were friendly and efficient. We didn't eat at the hotel either.

We did get a good rate because they had a lot of empty rooms and would definitely stay there again at a discounted price.

If you plan on staying at Shingle Creek, rent a car it will be well worth it as you are trapped, as this place is isolated.

Meals are overpriced and the service is slow. They have high cab fares to get off-site. Put all expenses on your room or pay cash and don't run a tab. I closed all of my lounge tabs with cash and they were added to my bill. My room receipt did not match my credit card statement, as they charged me an extra night’s stay on my credit card. Good luck finding anybody at the front desk with authority.

I attended a convention at the resort, don’t book the ballrooms for speakers as they are huge echo chambers and nobody will hear the speakers. Even if the rooms here were free, you couldn’t afford to stay here.

From the very moment my husband, and my twin 19 month olds arrived at this hotel, we became very irate.

First, the valet and bellhop staff do not know how to greet weary travelers, and we were completely ignored by the staff.

Second, the front desk screwed up the dates of our reservations along with our request for a king size bed. Upon speaking to the manager, we were told that King beds are only a request and not guaranteed. He then proceeded to further insult us and did not try to rectify their mistake by providing a room upgrade.

We advised the entire front desk area that we were only staying at this resort because a relative of ours was having her wedding on the grounds. We are not the average convention traveler from Ohio. My husband and I are both attorneys from New York who have traveled the world and stayed at the Ritz Carlton, Four Seasons, Mandarin Oriental and other upscale establishments.

I would not stay there again even if I was paid to do it!

We're finishing up five days as part of a medical convention. Their staff attitudes were positive and helpful; but the training of the staff leaves a lot to be done. We had an excellent dinner, but the server could not describe the menu preparations. There were large empty areas lacking warmth, and it looks like they could use more furniture in their public areas. The room size is good and the beds were very comfortable. They also have the best TV choices of any hotel. Their room service was rusty and slow, but the food was good and the portions were ample. They have a fancy phone system that I still don't know how it works. Their pay-for in-room Internet was harder to use than most chain hotels. Overall, it’s a luxury hotel operated like a budget chain.

The front desk staff at this hotel are poorly trained and lack the experience that you would expect from a 4 diamond resort. When we checked in I was travelling with four colleagues to tell you just a few things that went wrong see below:

Female colleague checked into a room that had broken galss on the floor - when she brought it to the front desks attention there was no apology. The room corridors are poorly lit and not female friendly at all.

I received my American Express bill and was overcharged by $700+ when I spoke to the hotel I was told that I needed to call back Monday through Friday during business hours and that no manager was available to talk with me. I tried to do the right thing and have the hotel simply credit me back but nobody there was interested in talking to me so I had to dispute the charge with American Express.

The hotel is beautiful but the staff is poorly trained and have a who cares attitude. I would stay at Gaylord Palms, Marriott World Center, Ritz Carlton before I ever stay there again.