Upon arriving after our 3 hour 85 degree road trip I was welcomed with," oh we've been waiting for you. Unfortunately your confirmed room is "out of order" no other rooms are available". I asked "why didn't you call and advise me of this so I didn't waste a trip up here with gas prices being the way they are". Their reply: we tried. Of course I never received such a call. I was then told that we'd been booked into a hotel a half mile away, with no pool.( the main purpose was the mineral pools) I was told that we were more than welcome to drive and use Roman Spa's pools, of course. There were no other vacant hotels with mineral pools. We ended up leaving and returning home another 3 hours away