Our bad experience started as soon as we checked in. The staff at the front desk did not want to honor the rate that was given online and attempted to charge an additional $30/night. Eventually it was straightened out after 20 minutes of arguing with the front desk staff and waiting for the manager to come in to approve the change since the front desk staff did not know how to do it.
When we arrived in the room, we found it to be run-down, musty and dark. However, given that we were traveling with 3 young children (including an infant) and it was later in the evening, we decided to make the best of it. At first look, it did appear to be clean, despite the desperate need for a makeover.
The final straw came at 4am when I woke up and found (without exaggeration) hundreds of ants all over the bathroom sink and counter -- including on my hairbrush and in all of our toothbrushes. We followed their trail along the bathroom wall to a crack in the moulding. We decided to let the children sleep through the next few hours since there was nowhere for us to go anyway.
By morning we felt too disgusted to even shower there, especially after finding someone else's hair in the middle of the tub.
We immediately went to the front desk to complain and cancel our reservation for that night. They would not refund us our money or offer any consolation for the inconvenience. In fact, they wanted to charge us for the next night even though we refused to stay. They told us that we should've called immediately when we saw the ants and they would've sprayed. They also told us that we could've been given complimentary toiletries to replace ours.
Overall, this is a low budget hotel managed and run by people who do not provide the friendly dutch american feeling that surrounds the Hershey area. I highly recommend staying away from this hotel!