Rodeway Inn Civic Center was supposed to have a 24hr Reception area. Families and friends have rang and complained that the guy who answered doesn't seem interested nor helpful to connect to guest room. Saying that no such guest was registered and then later on that the guest has not checked in when in fact they have. Family members who rang from home with emergency issues and concerns overseas around 10pm until midnight San Francisco time said no one even answer the hotel number by then which was posted as a 24hr reception on the internet website the hotel was booked from.