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River Terrace Resort & Convention Center

2 Stars
 
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240 River Road   [edit info]
Gatlinburg, TN 37738, United States +1 865 436 5161 www.riverterrace.com - see rates
Check-in time: 4:00p    Check-out time: 11:00a
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Ideally located adjacent to Ripley's Aquarium of the Smokies, the River Terrace Resort & Convention Center lies in the heart of downtown... more »
 
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average guest rating 2.1 out of 5

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A non smoking room was requested, and – Posted Aug 21, 2007
   
         
Mediocre

A non smoking room was requested, and definte smell of smoke was present. Found hair in the shower not of our length or color, and the floor was dirty in the bathroom. The sink had rusted through and showed sharp edges and a counter top was broken...

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Room was okay....nothing outstanding – Posted Aug 04, 2007
   
         
Good

Room was okay....nothing outstanding for the location. Bed was confortable, however, they should at least clean the comforter better before guests check in. The rooms are old and haven't been updated much, at least in the Hillcrest section. Besides...

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Poor reservation service and nasty ro... – Posted Jul 30, 2007
by sunnysmiles  (1 reviews)
   
         
Horrible
51 year old female with a luxury budget, traveling for leisure

Requested 2 Dbl.beds and river view. Got 1 King and view of another building. Room was nasty, bathroom door wouldn't shut and paint all peeled off back of door. Only one chair on the balcony, which was full of cracks and leaked water all over us. No working ice machines or drink machines. Hot tub "conveniently" wasn't working either. Front desk help extremely rude. Told us they had no more vacant rooms with 2 Dbl beds, however you could see many rooms that had vacancies in them. Do NOT waste your money on this dump.

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Shame on online travel agency for – Posted Jul 23, 2007
   
         
Horrible

Shame on online travel agency for having this on their site and offering no return for the service they supposedly offer. The hotel is a complete disaster!!! DO NOT...

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Very dirty- not swept in ? long, dust – Posted Jul 09, 2007
   
         
Horrible

Very dirty- not swept in ? long, dust & hair in bathroom, lounge not open, no comp. breakfast, cafe only for breakfast, jacuzzi broken, water for tub/shower was actually brown (like iced tea). If you like dirt and disfunction, please be my guest. I...

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Traffice is unreal, hard to get in and – Posted Jul 07, 2007
   
         
Mediocre

Traffice is unreal, hard to get in and out of hotel, rooms were dirty, bathrooms were...

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My best friend & I went for a wkend – Posted Jul 06, 2007
   
         
Horrible

My best friend & I went for a wkend get a way without the kids & spouses. I use to work as an infection control nurse & our room would have never passed inspection. Soap residue all over bathtub, floor never mopped, wall paper falling down due to...

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I?ve never been in hotel that was so – Posted Jun 20, 2007
   
         
Mediocre

I?ve never been in hotel that was so outdated. I thought that I had stepped back in time. The walls were paneled, the furniture was from the 70s; it was moderately clean and the view was of the parking lot and another building. I had to laugh. The...

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Dirty and gross – Posted Jun 17, 2007
by cindee  (1 reviews)
   
         
Horrible
35 year old female with a luxury budget, traveling for leisure

The staff was very friendly when they checked us in, and that was the only thing nice about this place. We checked in & immediately checked out. I have never seen such a filthy, moldy, disgusting hotel room in my life. I was afraid to touch anything in the room. The carpet was one big giant stain, the walls were moldy, the refrigerator was filthy inside & out. The entire room was extremely outdated. One headboard was falling off the wall, the matress's were so old that they looked like they were about 3" thick. The bathroom was something straight out the 70's (and I think that was also the last time they cleaned it!)I cant believe they actually rent these rooms to people.

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We checked in & immediately checked – Posted Jun 17, 2007
   
         
Horrible

We checked in & immediately checked out. I have never seen such a filthy, moldy room in my life. I was afraid to touch anything in the room. The carpet was one big giant stain, the walls were moldy, the refrigerator was filthy inside & out. The...

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