I was surprising my best friend and her husband with a surprise honeymoon. At the beginning, the lady who deals with Honeymoon packages (Her name is Andrea Thone) was really nice. Well, I paid for the honeymoon package in full and made sure that it would all paid then and the lady reassured me that is was (this front desk lady does not work there anymore). Furthermore, the lady who is no longer there told me the first night was taken care of because I couldn't get ahold of anyone and had left too many messages to count...to make a long story short, that wasn't the case and I got charged another $65.70 for the honeymoon package. I have tried for the past month to get a refund for this and now they are pulling the "didn't have it in writing" so they will not give me a refund!!!
SO IF YOU PLAN ON DOING ANY HONEYMOON PACKAGE AND TALK TO ANDREA OR ANYONE, MAKE SURE YOU DICTATE ALL YOUR CONVERSATIONS AS WELL AS MAKE SURE YOU GET ANYTHING IN WRITING IF THEY OFFER TO GIVE YOU A FREE NIGHT BECAUSE YOU CAN'T GET AHOLD OF ANYONE!
If I can save one person from staying at this place, I will be pleased and further more, I hope I can stop one person from dealing with the stress and the heartache that I did.
BEWARE OF THIS HOTEL, ITS STAFF, AND MANAGEMENT!!!!!!!!!
Furthermore, they didn't give my friends a free night for the problems they had while they were there...my friend's husband cut his eye brow on a beer mug as well as broke his toe there as well!