My family was having a reunion on a cruise so I booked through an online website, a place that would be close to the pier. Then I passed the info on to the family. They booked directly through the hotel and it was $28 cheaper. Needless to say I was disappointed with the website. The hotel was perfect for our needs with a shuttle that ran to the pier. We were originally told the shuttle was free a service to guest, but when we arrived at the pier the man charged us. He held the luggage until we paid.