The good things about this hotel are: we were upgraded to a partial ocean view room at the same rate as a garden room just by asking. The staff fixed a fire alarm that was beeping in our room within five minutes of calling. The bad things are the kitchen in our condo was clearly from the eighties! It was very dated, and we even had a small microwave with a dial! It was very inconvenient to use such an old microwave, and I know they could at least replace the microwaves in those very dated kitchens! The rest of the furniture was very modern and nice, but the bed was quite hard, and the pillows were hard as rocks. They were very stingy on replacing shampoo and soap. We were given one bar of soap for the whole week. We paid almost $272 a night. I don't know who made the decision in housekeeping to cleary reserve toiletries as much as possible, but it clearly didn't go unnoticed! I also found a very large dead cockroach in the room, but it could have come in from the Lanai, and they obviously spray! They are starting to remodel the very dated rooms, but they put up a sign that they would remodel mon-friday 10-4. Sunday morning at 8:30 we were awoken by the sound of drilling and pounding. Overall, I was not overly impressed by the hotel itself, but it does have a nice beach and garden area.