Residence Inn by Marriott Springdale Hotel

I am a Marriott Rewards member. I requested a room either on the ground floor or at least very close to an elevator. I was placed on the top floor furthest from anywhere. I have stayed at several Marriots and this was the first one that I had to pay a deposit in excess of the cost of my total stay. The room was not as clean as what I expected from Marriot. I sent in comments about my stay and never heard anything from Marriot in response.

I had an absolutely wonderful stay. The night front desk attendant was very pleasant. He even helped with our luggage.

This hotel made me feel welcome: Everything was wonderful, the staff, the food, the service.

The toilet in the room did not work properly. I brought it to attention of the front desk next morning, but they forgot about it. When I checked with the front desk staff again, I found that the cleaning staff took initiative and they fixed the problem on their own.

Some of the hotel staff were not friendly. The bathroom floors were not cleaned every day. The TV had snow and static. But previous stays have been good.