Residence Inn by Marriott Reno Hotel

The Residence Inn hotel in Reno became like home away from home. Everyone from the office front desk to housekeeping was great to me and earned my praise. My studio was comfortable and pleasant. The cooling and heating systems were excellent and the bed was just right. The only complaint would be of the TV. The reception was poor on some channels and the service was limited to very few channels. I am looking forward to my next stay and meeting old friends.

This hotel made me feel pampered: The employees went out of their way to meet all of my requests. In fact, there were people on the staff who went beyond the call of duty.

There were no major issues. We stay there frequently. I love that the entire hotel is now non-smoking! My only wish is that the eggs were less runny and the oatmeal less watery.

I had no problems and the hotel was great value.

Non-smoking rooms cannot be guaranteed -- that's poor policy. My mother booked a unnecessarily huge two-bedroom, two-bath suite for $200 because she was told it was the only non-smoking room left. When we arrived, we were told the room was smoking. Because I have asthma and allergies, the clerk did work hard to find us a new room as the hotel was sold out, but when we checked out we learned that we had been billed for the room rather than my mother. It was intended to be part of her Christmas gift to us and she's done so before. Something got confused with the change in rooms.

This hotel made me feel pampered: Internet availability, really comfortable bed.