Residence Inn by Marriott Houston Hotel - Page 1

Our stay was great and the service was perfect I wish all hotels had this type of service

This hotel made me feel respected: I have a mixed marriage and my husband and I were both treated very nice no stares or dirty looked it was yes sir and maam and the staff always had a nice smile it was very nice.

It was a very nice hotel.

I love the Residence Inn, I have used it before. I used a shuttle to and from hospital, the driver dropped us off and couldn't find the way back. We sat there for over three hours waiting and calling for someone to come and get us. We didn't get an apology from anyone except the driver because he couldn't find the place. He kept going to the wrong entrance. I was made to feel by the front desk person that it was our fault he couldn't find it. I probably won't go back to the same place next time. I never got a response from Residence Inn when I did a follow-up survey on their site - not an apology, nothing. We will consider another place to stay next time we go.