We spent 3 miserable nights here. The beds were old and very uncomfortable. When we asked to change rooms we were told "they are all just as bad." They put an old board under the mattress. Staff avoids complaints by talking among themselves and ignoring customers. Restrooms, rugs and rooms are dirty. I brought in breakfast for my husband as the toaster did not work and the food was so unhealthy. A complaint to customer service led to a "form" email from the manager. A second complaint just brought the same email. Obviously people are not a priority here!