Residence Inn by Marriott Garden Grove Hotel - Page 2

I enjoy the large comfortable rooms.

This hotel made me feel comfortable: The warm inviting room made me feel comfortable.

My daughter's iPod went missing from our room one day while we were at Disneyland. The manager was never available to talk to us about it (even though we asked to talk to him/her and left our cell phone number for the manager with housekeeping on the day of our departure). After we left, we sent an e-mail to Marriott customer service about this issue but nobody ever contacted us about it.

Additionally, the hotel was advertising a web special, offering 4-day park hopping passes for $164. When we arrived at the hotel, they charged $174 and would not honor the web special even after we alerted them to the discrepancy. Only after we complained to corporate customer service were we refunded the difference.

The hotel was in the close proximity to Disneyland and other amenities, including restaurants and stores. The rooms had full size kitchens which are great for families.

This hotel made me feel content: The suites were better than expected.

Check in and check out were no problem. There was $1000+ damage to our vehicle, I had to use the lobby restroom, ours didn't work, even after they sent someone to fix it. And the final straw was that they threw away my seven year old daughter's teddy bear claiming it was trash. Never again

I loved the sleeping options. My whole family fit in one suite. The breakfast was incredible.

It was convenient, clean, and a good breakfast was provided. I would stay there again.

The housekeeping staff is not thorough and very dishonest. Items went missing from our room.

My mother-in-law loves Residence Inns. We were attending a wedding together, so that's where we stayed. I would not have chosen it.