Residence Inn Manhattan Times Square Hotel

this is the worst Marriott hotel i have ever stayed in, as far as service goes. we stayed here for for 3 nights and everyday we either called the front desk or stopped on our way out to change or complain about something. We are not picky people however, housekeeping came when we didn't want them to and when we canceled them for the next day they came again. On top of that they thought we were checking out a day early so they tried to come twice in one day. i happen to be in the room at the time and the woman debated with me what day we were leaving.

In the amenities they do say high speed internet, good luck getting that in your room....half the time you couldn't connect and there was ALWAYS a very low signal. Yes I'm sure you could plug in however there was no cord in our room and didn't want to complain about yet another problem. we couldn't wait to get out of here and switch hotels for our last night in the city. Let's just hope Marriott marquis is much better!!

My family and I stayed in this hotel two days before Christmas 2007 and we had a great time. The location was perfect since my kids like to skate and we were just across the street from Bryant Park. The rooms were clean and the breakfast was a good deal. We will be coming back at least two more times in 2008.

The place was overrated and not as clean as it should have been.