From the moment I arrived until my departure, I was continually surprised by the fantastic service that I received. I had read some on-line reviews prior to my arrival and was expecting to encounter snobby or rude staff members. On the contrary, everyone I met, from the front desk to the cleaning staff, to the restaurant staff, was friendly and offered great service. I was exhibiting at a convention across the street and encountered some issues with my return shipments. The Renaissance even stepped in and quickly helped me resolve the issues. They truly went over and above expectation. In addition, the room was very clean and comfortable. I would definitely return to this property and highly recommend it to everyone.